Non-emergency transportation throughout Roanoke County and prescheduled appointments beyond.

MEDICAL TRANSPORTATION THROUGHOUT Roanoke COUNTY

Medical Transportation Services

Unlike curb-to-curb services, Zip Transportation provides door-through-door service. Whether you require ambulatory assistance, wheelchair, or stretcher transportation, our highly trained staff is prepared to accommodate your needs from within your place of residence and safely escort and secure you in our vehicles. Upon arrival, our trained staff will escort you to check-in at your destination.

Medical Courier Services

Medical Transportation Services

We are pleased to offer same-day courier and delivery service which supports the supply chain management for area hospitals, rehab and nursing facilities, pharmacies, and special physician practices. Our same-day service includes delivery of small packages, files, records, medicine, medical supplies and protective equipment, securely packaged machines and equipment, linens, and more.

Reimbursement of Services

Medical Transportation Services

Reimbursement of Services

Standard pick-up fees plus mileage apply for each transport or same-day courier service. Zip accepts multiple methods of payment to include all major credit cards, check, or cash. Discounts are available for those paying at the time of transport. Only approved clients with a Zip Transport Service Agreement will be invoiced for transportation services.

Our Staff

Reimbursement of Services

Our people are our greatest assets. For this reason, finding, training, and retaining the best employees is critical to accomplishing our mission. Employees are subject to rigorous screening and training which include background checks, drug testing, motor vehicle reports, health physical, CPR training, and extensive internal training regarding job-specific tasks and obligations.

Our Destinations

We specialize in a host of local and long-distance transportation throughout Roanoke County and beyond. Our services include doctor and post-op appointments, hospital discharges, physical therapy, chemotherapy, dialysis, pulmonary and cardiac rehabilitation, stroke and rehabilitative services, family functions, personal errands, and more.

Our Vehicles

Our Destinations

Our non-emergency medical transportation vehicles are ADA-compliant and equipped with hydraulic lifts, side or rear entrance, state of the art securing devices to ensure safety and security, and extended roof and doors to ensure convenience and comfort when loading and unloading.

ZiP's Non-Emergency Stretcher Transportation

Why Stretcher Transportation Matters

We our pleased to provide safe and dependable non-emergency stretcher transportation for patients who cannot sit upright for extended periods, are medically fragile, or require transport while lying flat. This service is an essential link in the healthcare system, directly supporting hospitals, emergency departments, post-acute care centers, and rehab facilities in meeting their daily mission of delivering timely, compassionate care.

Many patients are discharged from hospitals, emergency rooms, or rehab programs in conditions that make standard wheelchair or ambulatory transportation unsafe. Attempting to move these patients without proper equipment or training puts them at risk of:

Falls, injuries, or strain during transfers
Medical setbacks from being forced upright too soon
Delays in discharge due to a lack of proper transportation arrangements

Zip Transport Services fills this critical gap by offering safe, stretcher-equipped vehicles and trained personnel to ensure smooth, secure, and timely transport.

Zip supports area hospitals and nursing homes by providing non-emergency stretcher transportation.

What Our Stretcher Transportation Includes

Door-through-door or bedside-to-bedside service: We coordinate with facility staff to transfer the patient from their room, bed, or ER bay directly onto our stretcher for safe transport.
Specialized equipment: Our vehicles are equipped with professional stretchers and locking systems to keep patients stable and secure throughout the trip.
Trained staff: Our team is skilled in safe patient handling, transfers, and stretcher securement to minimize risk and maximize comfort.
Facility coordination: We work closely with nurses, case managers, and discharge planners to ensure seamless transitions of care.
Routine and return trips: Whether it’s a one-time hospital discharge or recurring transport to dialysis, wound care, or rehab appointments, we provide consistent, reliable service.

Who Benefits from Stretcher Transportation?

Patients recently discharged from hospitals or ERs who cannot sit upright safely

Individuals in rehab or post-acute care programs requiring transport to therapies or follow-up care

Patients recovering from surgery, fractures, or illness where mobility is severely limited

Facilities needing timely, reliable discharges and patient transfers to keep operations running smoothly

Non-Emergency Medical Transportation

Understanding that our staff is our single greatest asset, Zip Transport Services is dedicated to effective recruitment, retention, training, development, and promotion of competent, reliable, and professional personnel.

Our driver evaluation and training programs are compliant with all laws and standards required by the State of Virginia and are designed to ensure safety, competence and reliability. Each applicant is required to pass a physical, random drug and alcohol screening, and a background check.

Upon hiring, all drivers are subject to driver-in-training instruction to be conducted by senior drivers and overseen by senior management. The duration of such instruction will last between several weeks to months depending on a driver’s level of experience and their learning abilities.

With safety being the focal point of our training program, all drivers are required to perform a behind-the-wheel road test. Drivers are evaluated on judgment of vision, memory, reaction time, physical function, and cognition. In addition to effective vehicle operation, drivers receive an abundance of equipment training to include proper use of wheelchairs, hydraulic lifts, and securing devices. Drivers are trained on how to properly load, secure, and unload ambulatory, wheelchair, and stretcher-bound patients.

Beyond the physical aspects of their job-related tasks, drivers are instructed on proper interpersonal skills to include effectively interacting and accommodating the needs of our aging clientele. Underscored by the need for privacy and confidentiality, drivers are educated on all HIPAA rules and regulations in addition to facility-specific policies and procedures. Various annual and semi-annual re-certifications are required for all drivers in addition to random drug and alcohol testing.

Providing ambulatory and wheelchair transportation throughout Roanoke County and beyond.